Courageous people face unexpected adventures and experience unplanned yet wildly successful outcomes.
Mike is an operations executive: strategic, practical, inspirational.
He is a crisis management expert who can protect, restore, and increase reputations. He led transformational strategies for multinational organizations through an integrated, scalable approach to ethics, compliance and organizational culture. His particular area of expertise includes program effectiveness specifically around learning and employee engagement.
Companies from 4 to 1,500 employees, with revenues from $2 million to $1.8 billion all benefited when Mike worked for them:
He grew sales in one company by 20% from $350 million to $950 million.
He reduced operating expenses by $7 million in another.
He reorganized regional businesses into global enterprises.
He restored profitability for yet a different organization in less than a year, with a $3 million cost saving.
His common underlying thread was his unquestioned integrity. From factory worker to CEO, staff trusted and confided in him enabling him to form strong teams to solve problems, tackle complicated projects, or simply refine already well-constructed policies and procedures.
Samples of Mike's “everyday creativity:"
France: a strong French and American management culture divide was greatly diminished when Mike organized and integrated teams to take cooking lessons learning both cuisines.
Thailand: Mike greatly improved morale of 350 female factory workers by coordinating a culturally appropriate formal event so they could exchange their everyday uniforms for evening gowns.
Hong Kong: Mike routinely invited one manager and his/her staff to lunch with home-office executives. Staff picked the restaurant and all ate local cuisine. Staff could ask any question of any executive.
Mike addressed orthopedic product recall problems by having surgeons and patients demonstrate for factory workers what can happen when the products they make are not 100% perfect. He instilled the phrase, “Would you want this product used for your loved one?”
USA: When a senior management team was formed, Mike developed interactive team engagement parameters, leveraging each executive's individual strength resulting in significantly more open and productive communication.
Mike improved trust/communication with field sales through a “senate” of field sales people and senior administration who met regularly to discuss problems and issues of those working in the trenches as well as those running the show.
His range of solutions and how effective they are will captivate you.
And his character will awe you. Here is just one example:
When 9/11 happened, Mike immediately coordinated with the New York mayor's office, the VP of UPS and an executive of a large level 1 trauma hospital to coordinate the delivery of two large trailers loaded with medical equipment. The trucks drove nonstop from Colorado and were able to enter the "no traffic" area to triage at the trauma hospital.